Learn everything you need to know as a leader about training – and how to use it to get results. If you're not satisfied with current levels of performance and want to turn training into a major contributor to the bottom line, this pocket-size guide will be invaluable. A simple and quick read, the book contains seven chapters that cover: The benefits of training to the organization and its customers; What is training and when is it needed; Training basics; Types of training; Sources of training delivery; Working with the training team; The future of training and how to keep up.